Terms and Conditions

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS SERVICE.
BY USING THE SERVICE OR CLICKING “AGREE” CUSTOMER IS AGREEING TO BE BOUND BY THIS AGREEMENT. IF CUSTOMER IS AGREEING TO THIS AGREEMENT ON BEHALF OF OR FOR THE BENEFIT OF ITS EMPLOYER, THEN CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE NECESSARY AUTHORITY TO AGREE TO THIS AGREEMENT ON ITS EMPLOYER’S BEHALF.
This agreement is between Hylo Challenger Private Limited (trading as hylobiz), and the customer agreeing to these terms (Customer).

  1. SOFTWARE-AS-A-SERVICE
    This agreement provides Customer access to and usage of an Internet based software service, which would be chargeable per payment transaction and / or a fixed monthly fee for the services used by the customer.
  2. USE OF SERVICE
    1. Customer Owned Data
      All data and logos uploaded by Customer remains the property of Customer. Customer grants hylobiz the right to use, publicly display and distribute the Customer Data for purposes of performing under this agreement.
    2. Contractor / Sub-User Access and Usage
      Customer may allow its contractors to access the Service in compliance with the terms of this agreement, which access must be for the sole benefit of Customer. Customer is responsible for the compliance with this agreement by its contractors and sub-users.
    3. Customer Responsibilities
      Customer (i) must keep its passwords secure and confidential; (ii) is solely responsible for Customer Data and all activity in its account in the Service; (iii) must use commercially reasonable efforts to prevent unauthorized access to its account, and notify hylobiz promptly of any such unauthorized access; and (iv) may use the Service only in accordance with the Service’s Knowledge Base and applicable law.
    4. Technical Support
      hylobiz must provide customer support for the Service under the terms of hylobiz Customer Support Policy (Support), and is incorporated into this agreement for all purposes.
    5. API
      hylobiz provides access to its application-programming interface (API) as part of the Service for no additional fee. Subject to the other terms of this agreement, hylobiz grants Customer a non-exclusive, nontransferable, terminable license to interact with the API only for purposes of the Service as allowed by the API.
      • Customer may not use the API in a manner that fails to comply with the API technical documentation or with any part of the API. If any of these occur, hylobiz can suspend or terminate Customer’s access to the API on a temporary or permanent basis.
      • hylobiz may change or remove existing endpoints or fields in API results upon at least 30 days’ notice to Customer, but hylobiz will use commercially reasonable efforts to support the previous version of the API for at least 6 months. hylobiz may add new endpoints or fields in API results without prior notice to Customer.
      • The API is provided on an ‘AS IS’ and ‘WHEN AVAILABLE’ basis. hylobiz has no liability to Customer as a result of any change, temporary unavailability, suspension, or termination of access to the API.
    6. Publicity
      Each Customer is permitted to state publicly that such Customer is a Customer of the service. Each Customer agrees that hylobiz may include such Customer’s name and trademarks in a list of hylobiz customers, online or in promotional materials. Each Customer also agrees that hylobiz may verbally reference such Customer as a Customer of the service. Each Customer may opt out of the provisions in this section by contacting hylobiz Support.
  3. DISCLAIMER
    HYLOBIZ DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE. WHILE HYLOBIZ TAKES REASONABLE PHYSICAL, TECHNICAL AND ADMINISTRATIVE MEASURES TO SECURE THE SERVICE, HYLOBIZ DOES NOT GUARANTEE THAT THE SERVICE CANNOT BE COMPROMISED. CUSTOMER UNDERSTANDS THAT THE SERVICE MAY NOT BE ERROR FREE, AND USE MAY BE INTERRUPTED.
  4. PAYMENT
    Customer must pay all fees as specified on the order, but if not specified then within 30 days of receipt of an invoice. Customer is responsible for the payment of all sales, use, withholding, VAT, GST and other similar taxes. This agreement contemplates one or more orders for the Service, which orders are governed by the terms of this agreement.
    1. Payment Methods And Gateway: The Customer shall carry out payment of the total amount set out in the Subscription Plan using one of the following payment methods: Credit Card, Debit Cards, Wallets, UPI, Net Banking, NEFT, RTGS through direct Bank API’s within hylobiz or via a partner Payment gateway partner integrated with hylobiz.
  5. MUTUAL CONFIDENTIALITY
    1. Definition of Confidential Information
      Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). hylobiz’s Confidential Information includes without limitation the Service (including without limitation the Service user interface design and layout, and pricing information).
    2. Protection of Confidential Information
      The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Discloser for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.
    3. Exclusions
      Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) was independently developed by the Recipient without use or access to the Confidential Information. The Recipient may disclose Confidential Information to the extent required by law or court order, but will provide Discloser with advance notice to seek a protective order.
  6. PROPRIETARY PROPERTY
    1. Reservation of Rights
      The software, workflow processes, user interface, designs, know-how, and other technologies provided by hylobiz as part of the Service are the proprietary property of hylobiz and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with hylobiz. Customer may not remove or modify any proprietary marking or restrictive legends in the Service. hylobiz reserves all rights unless expressly granted in this agreement.
    2. Restrictions
      Customer may not (i) sell, resell, rent or lease the Service or use it in a service provider capacity; (ii) use the Service to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Service; (iv) attempt to gain unauthorized access to the Service or their related systems or networks; (v) reverse engineer the Service; or (vi) access the Service to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
    3. Aggregate Data
      During and after the term of this agreement, hylobiz may use non-personally identifiable Customer Data within the Service for purposes of enhancing the Service, aggregated statistical analysis, technical support and other business purposes.
  7. TERM AND TERMINATION
    1. Term
      This agreement continues until all orders have terminated.
    2. Mutual Termination for Material Breach
      If either party is in material breach of this agreement, the other party may terminate this agreement at the end of a written 30-day notice/cure period, if the breach has not been cured.
    3. Suspension for Non-Payment
      hylobiz may temporarily suspend or terminate, or both, the Service if Customer’s payment on any invoice is more than 15 days past due.
    4. Maintenance of Customer Data
      • Within 90-days after termination, Customer Data will be available.
      • After such 90-day period, hylobiz has no obligation to maintain the Customer Data and may destroy it.
    5. Return hylobiz Property Upon Termination
      Upon termination of this agreement for any reason, Customer must pay hylobiz for any unpaid amounts, and destroy or return all property of hylobiz. Upon hylobiz’s request, Customer will confirm in writing its compliance with this destruction or return requirement.
    6. Suspension for Violations of Law
      hylobiz may temporarily suspend the Service or remove the applicable Customer Data, or both, if it in good faith believes that, as part of using the Service, Customer has violated a law. hylobiz will attempt to contact Customer in advance.
  8. LIABILITY LIMIT
    1. EXCLUSION OF INDIRECT DAMAGES
      hylobiz is not liable for any indirect, special, incidental or consequential damages arising out of or related to this agreement (including, without limitation, costs of delay; loss of data, records or information; and lost profits), even if it knows of the possibility of such damage or loss.
    2. TOTAL LIMIT ON LIABILITY
      hylobiz’s total liability arising out of or related to this agreement (whether in contract, tort or otherwise) does not exceed the amount paid by Customer within the 6-month period prior to the event that gave rise to the liability.
  9. INDEMNITY
    If any third-party brings a claim against hylobiz, or requires hylobiz to respond to a legal process, related to Customer’s acts, omissions, data or information within the Software, Customer must defend, indemnify and hold hylobiz harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim or request.
  10. GOVERNING LAW AND FORUM
    This agreement is governed by the Indian laws (without regard to conflicts of law principles) for any dispute between the parties or relating in any way to the subject matter of this agreement. Any suit or legal proceeding must be exclusively brought in the legal jurisdiction of Bangalore, Karnataka, India.
  11. OTHER TERMS
    1. Entire Agreement and Changes
      This agreement and the order constitute the entire agreement between the parties and supersede any prior or contemporaneous negotiations or agreements, whether oral or written, related to this subject matter. Customer is not relying on any representation concerning this subject matter, oral or written, not included in this agreement. No representation, promise or inducement not included in this agreement is binding. No modification of this agreement is effective unless both parties sign it, and no waiver is effective unless the party waiving the right signs a waiver in writing.
    2. No Assignment
      Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned, without the consent of the other party, as part of a merger, or sale of substantially all the assets, of a party.
    3. Independent Contractors
      The parties are independent contractors with respect to each other.
    4. Enforceability and Force Majeure
      If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation force majeure events.
    5. Money Damages Insufficient
      Any breach by a party of this agreement or violation of the other party’s intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach.
    6. Feedback
      By submitting ideas, suggestions or feedback to hylobiz regarding the Service, Customer agrees that such items submitted do not contain confidential or proprietary information; and Customer hereby grants hylobiz an irrevocable, unlimited, royalty-free and fully-paid perpetual license to use such items for any business purpose.
  12. UPDATES
    We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.
  13. Refunds / Chargebacks
    Amounts collected through the hylobiz APIs consumption or via direct usage of hylobiz User interface with a confirmed chargeback from the service provider upon the request raised by the user shall be refunded to the source account where the Payer made the transaction. The user takes the ownership to pay the money to hylobiz if the amount has already been settled to the User’s account prior to the chargeback
    1. Any payment by a User / Payer using the hylobiz Services, which is returned by the acquiring bank for any reason whatsoever.
    2. Any charge / debit arising out of any alleged hacking, breach of security or encryption that may be utilized by the service provider / hylobiz / Payee from time to time.
    3. Any transaction that is unsuccessful.
  14. CONTACT
    Feel like getting in touch? Email us at support@hylo.biz